Return Policy

At KAROUSEL, we strive to ensure your complete satisfaction with every purchase. Please review our refund policy outlined below:

 

1. All sales are final: We do not accept returns or offer refunds for change of mind or wrong size/color selection. We encourage customers to carefully review product details and sizing information before making a purchase.

 

2. Defective Products: In the rare event that you receive a defective product, we are committed to resolving the issue promptly. If you believe your item is defective, please contact us within 7 days of receiving your order to report the issue.

 

3. Exchange Process: Upon confirming the defect, we will provide you with a return label free of charge to facilitate the exchange process. Please ensure the item is returned in its original condition, unused, and with all tags attached.

 

4. Replacement: Once we receive the defective product, we will inspect it to verify the defect. If the defect is confirmed, we will promptly send you a replacement of the same product that is free from defects.

 

5. Exceptions: Please note that we do not offer exchanges for items damaged due to improper use, normal wear and tear, or unauthorized alterations.

 

6. Equal Value Exchange: If the item you are expecting to be exchanged is out of stock we will offer an equal value exchange with another product in stock or a reimbursement (per customers request).

 

7. Contact Us: For any inquiries or to initiate an exchange due to a defective product, please contact our customer service team at karousel.apparel@gmail.com and put your order number in the subject line.

 

KAROUSEL reserves the right to update or modify this refund policy at any time without prior notice. By making a purchase on our website, you agree to abide by the terms outlined in this policy.

Thank you for choosing KAROUSEL. We appreciate your understanding and support.